Refund Policy

This Refund Policy applies to paid subscription plans purchased by businesses on the Quvera platform (quvera.ae), operated by RenoFix Plus Technical Contracting L.L.C. Because we provide a free trial / demo period that lets you fully evaluate the paid features before any payment is made, subscription fees are non-refundable once a plan is purchased. Please read this policy carefully before subscribing.

Quvera offers a free trial / demo period so that businesses can experience the platform and its paid features at no cost before deciding to subscribe. We strongly encourage you to use this trial period to confirm the Platform meets your needs, as no refunds are provided after a paid plan is activated.

Quvera offers paid plans (e.g. Silver, Gold, Platinum) that unlock additional profile and listing features. Plan inclusions, limits and prices are shown at the point of purchase.

Subscription fees are billed in advance for the selected period. By subscribing, you authorise us (or our payment processor) to charge the applicable fees. All fees are stated in UAE Dirhams (AED) and, where applicable, are inclusive of 5% VAT.

• Subscription fees are non-refundable once a plan has been purchased and its features made available, since a free trial is provided beforehand to evaluate the service.
• Partial or pro-rata refunds are not provided for unused time after activation, unless required by applicable law.
• Exception — billing errors. If you were charged in error, charged twice, or a technical issue on our side prevented you from accessing the paid features you purchased, contact us within 7 days and we will investigate and, where appropriate, issue a correction, refund or credit.

You may cancel your subscription at any time. Cancellation stops future renewals; it does not refund the current period. Your paid features remain active until the end of the paid period.

Upgrades take effect immediately and may be charged on a pro-rata basis. Downgrades take effect at the next renewal.

Purchasing a plan does not guarantee verification. If your business fails verification due to inaccurate or insufficient documents, fees already paid for the subscription period are non-refundable; you may re-submit corrected documents.

If you have a billing concern, please contact us first at support@quvera.ae. Initiating a chargeback without contacting us may result in suspension of your account.

For any refund or billing question, contact support@quvera.ae · +971 54 446 0966 · RenoFix Plus Technical Contracting L.L.C, Office G-02-38, Al Khabaisi, Deira, Dubai, United Arab Emirates.